Shipping and Delivery

Shipping and Delivery

ORDER FULFILLMENT

We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). Please allow additional time for transit. 

*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.

Shipping rates are calculated at checkout and are based on weight.

We ship all your orders via USPS. Orders are shipped in the order they are received throughout the work week. If part of your order contains an item that is back-ordered, we may ship items separately. You will be notified via email if we do this to get prior approval. 

Transit times will vary based upon a few different conditions, including but not limited to: 

Total distance between us and you 

Whether your parcel is a domestic (USA) or international (everywhere else) shipment 

What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

USPS Parcel Select Ground: 2-8 business days
USPS First Class: 2-5 business days for Small Packages Only
(Hawaii, Alaska, U.S. Territories Only) 
USPS Priority Mail: 1-3 days business days
(Hawaii, Alaska, U.S. Territories Only; $100 worth of insurance included) 
USPS Priority Mail Express: Next-day to 2-day guarantee by 6 PM
($100 insurance included)

 

Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our office and is scanned by USPS, we no longer have any control of the whereabouts of the package.

You can track your orders via the tracking number provided when your order is fulfilled when you login to your account.

PACKAGES LOST IN TRASIT

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered. 

We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information. 

After you file a claim, you will receive a claim number from USPS. E-mail us at help@iwudv.com with your claim number and we can assist you further.

In the event that tracking stops and there are no additional updates 10 days from the last tracking update, please contact our Customer Service Support. Rest assured, we have a solution in place in the event that there are no further tracking updates. 

In most cases, tracking may stop for a few days due to a minor delay, but will typically continue to update as the package is en route to its destination.

FREE SHIPPING 

Shipping is Free. Completely on us. Merry Shopping.